Assesses performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements.
Identifies trends and areas of opportunity for increased service efficiency and quality.
Works in partnership with stakeholders to ensure all required and relevant data elements, including but not limited to client demographics, client contacts, 3rd party connections, contract records, and performance guarantees are accurately and consistently captured in the client relationship management system.
Compiles audit results and submits to manager for review.
Provides audit results for quarterly stewardship reports.
Monitors ongoing action items logs and project plans with appropriate stakeholders.
Updates vendor resources to mapping program
Performs other duties as assigned.
Supports the organization's quality program(s).

Automotive insurance industry background a plus.
Four (2) years of industry experience or equivalent combination of education and experience required.
Oral and written communication skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies
Collision estimating such as CCC, Audatex, Mitchell

Quality Assurance Trainee

Key skills