Wire Investigations Operation Manager

Role Overview

• U.S. Bank is hiring an Operations Manager in our Transaction Processing & Shared Services department
• Manage a team that performs wire investigations in addition to expanding into other payment areas for investigations
• Inspire teams, drive strategy, and lead with influence
• Identify process opportunity and drive change
• Advance operations through automation, streamlined processes, and impactful solutions
• Fast paced review of items in queue with proper analysis and routing

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically eight or more years of relevant experience
• Knowledge wire operations and wire functions is desired, or other payment platforms desired
• Understanding of applicable Federal and State laws and regulations
• Experience with NSP (Non Stop Payments) / CopeStar desired
• Good organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal and verbal and written communication skills
• Excellent supervisory and management skills
• Ability to manage multiple tasks

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law