About this role
Role Overview
- Working onsite in St. Petersburg, FL/ Jacksonville, FL
- Provides customer support by phone, email, or instant message to business customers
- Processes a high volume of customer inquiries of FIS products and services and resolves a targeted percentage of those inquiries
- Troubleshoots customer problems, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues
- Updates customer information and ensures accurate entry of contact information
Requirements
- High school diploma or GED required
- Prior call center experience: collections experience preferred
- Intermediate computer navigation and operation skills
- Demonstrate effective people skills and sensitivities when dealing with others
Benefits
- Attractive starting compensation package that includes a Pay for Performance quarterly bonus for eligible associates
- Private medical coverage
- Dental coverage
- Paid vacation and sick time
- Chance to work on challenging and relevant issues in financial services & technology
- Broad range of professional education and personal development possibilities