Lead end‑to‑end implementation activities for complex client transitions, including new business onboarding and vendor changes
Develop and manage detailed implementation project plans, including timelines, deliverables, dependencies, and risks
Oversee multiple concurrent implementations while managing day‑to‑day execution responsibilities
Ensure all implementation milestones are met on time, within scope, and with a high degree of quality
Drive resolution for complex customer inquiries and issues
Carry a higher‑than‑standard workload as volumes warrant
Proactively anticipate customer needs by leveraging experience and knowledge of the customer
Recommend process improvements and manage initiatives related to areas of expertise, including support for new initiatives and products
Work independently to solve issues and eliminate roadblocks

Bachelor’s degree or equivalent professional experience
5–7 years of experience in corporate retirement plans with direct implementation or project management experience supporting complex client solutions
Experience with the OMNI recordkeeping system strongly preferred
Advanced proficiency with Microsoft Office tools (Excel, Word, PowerPoint)
Ability to multitask competing priorities in a fast‑paced, results‑based environment; strong organizational and time management skills are essential
Demonstrated critical thinking and independent problem‑solving skills
Detail oriented
Self‑starter

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year

Implementation Manager

Key skills