Review claims and related systems and processes
Provide coverage, liability, and damages analyses for claims and ensure timely reserving and appropriate legal and indemnity payments.
Draft disclaimers and reservation of rights letters
Negotiate settlements, mitigate losses, and control expenses
Adhere to Claims Best Practices, Key Controls, and file handling requirements
Maintain a high level of communication with leadership and underwriting partners
Ensure appropriate reports are timely prepared and disseminated
Hire, train and develop new claims adjusters
Supervise claims files handled by direct reports
Review disclaimers and reservation of rights letters drafted by direct reports
Develop claims adjusters to maximize their ability to proactively investigate, evaluate, and negotiate claims
Lead training and development initiatives within the Team to educate and instruct claims adjusters on trends and emerging issues
Ensure successful implementation of key organization-wide initiatives and improvement strategies for claims and our business units
Present to management, provide leadership, mentor staff and identify procedural improvements
Support other functional groups within the organization
Ensure compliance with internal corporate guidelines, processes and procedures
Other duties as required by management
Some travel, as required for trials & mediations, etc.

Minimum of seven years’ experience required in casualty claims and/or specialty claims handling or related litigation with a career history of increasing responsibility
Experience working claims in the Excess and Surplus Market required
Experience working with complex coverage issues required
Multi-jurisdictional claims and litigation experience required
Adjuster license and or certifications desired but not required
Highly advanced knowledge of claim processes, policies, procedures, claim systems, regulation, coverage, liability, damage evaluation, and/or settlement with exposures in excess of $1M
Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial and legal
Strong negotiating, analytical, written, and organizational skills
Mediation and arbitration experience
Strong computer skills (Microsoft Office Suite and in-house claims systems)
Ability to prioritize and manage deadlines
Ability to work both independently and collaboratively as part of a team.

Claims Manager

Key skills