Serve as an advocate with primary responsibility for the overall satisfaction and retention for assigned enterprise client base.
Collaborate with subject matter experts and key stakeholders to achieve vision, objectives, and development of client strategy.
Initiate, cultivate relationships with customer decision-makers, C-suite and key physician champions as well as internal stakeholders.
Manage a portfolio of Mid-Market and Enterprise clients, serving as a trusted advisor.
Facilitate collaboration with internal teams and client executives to establish a shared vision, strategic objectives, and measurable annual goals.
Use client utilization data to identify areas for improved adoption.
Monitor all aspects of the client experience—project progress, solution adoption, SLA compliance, and goal achievement.
Provide “voice of the customer” input to product and service teams.

Bachelor’s degree in business administration/management, healthcare administration/management
8 years’ account management, sales, services, or related field
6 years’ Healthcare Information Technology (HIT) vendor experience
6 years’ Healthcare experience in ambulatory or health system
6 years’ NextGen experience
Proven success improving overall client satisfaction, retention and business growth of clients.
Strong command of the NextGen portfolio of solutions or comparable vendor, or former client.

Client Success Manager II – Digital Touch, Low Touch

Key skills