Responsible for setting the strategic direction, operating model, and execution discipline for Humana’s Consumer Digital experience organization.
Ensure that digital strategy is aligned to Humana’s mission and translated into measurable outcomes for member and patient experiences.
Partner closely with Experience Design, Digital Product, Platforms & Capabilities, Technology, Marketing, and Line of Business leadership to simplify the digital ecosystem.
Drive prioritization of digital investments based on outcomes and NPV analysis.
Define and evolve the operating model for digital experience organization.
Manage portfolio health including selecting, prioritizing, funding, governing, and optimizing products.
Establish clear intake and decision-making processes across initiatives.
Leverage the product development lifecycle to drive execution rigor across the digital experience portfolio.
Develop and execute product management training playbook.
Define and operationalize OKR/KPI frameworks and build performance reporting.

10+ years of experience in consulting, digital strategy, digital product operations or transformation roles
Proven ability to connect strategy -> execution -> measurable outcomes
Experience leading digital organizations in healthcare, insurance, financial services, or other regulated consumer industries
Track record of driving cross-functional alignment without direct authority
Structured, systems thinker
Proven ability to align strategy, operating model, and execution across complex, matrixed organizations
Exceptional executive communication and influence skills
Bachelor’s degree in marketing, business, digital strategy, healthcare administration, or related field
Preferred: Built or scaled a Digital CoE, Product Ops, or Transformation Office.
Preferred: Turned around failing transformation or execution model.

VP, Digital Strategy – Operations

Key skills