Assist the operations department in researching best routes and making bookings for domestic and international freight shipments.
Coordinate domestic and international import/export shipments via all modes of transport: air, trucking and ocean.
Review client manifests and prepare transportation documents.
Cultivate and maintain customer and vendor relationships.
Work closely with carriers, shippers, and consignees to ensure deadlines are met.
Other duties related to client projects, as assigned.

1-3 years of Freight Forwarding experience; experience with live event import/export operations is a plus.
Associate’s or Bachelor’s degree or equivalent industry or military experience.
Basic freight forwarder knowledge; confidence with air export shipments.
An excellent strategic mind – the ideal candidate will be able to expertly prioritize competing responsibilities, meticulously organize multiple complex projects, apply a sharp attention to detail to all work, and handle time-sensitive issues while remaining cool under pressure.
Excellent customer service & vendor relationship management skills.
Comfort with basic Excel functions, and a general ability to learn new software programs quickly.
Flexibility to travel and participate in on-call rotations.
Ability to pass a security background check.

Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually.
Comprehensive medical, dental, and vision plans.
Get employer contributions to your HSA if you choose a high-deductible health plan.
Access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program.
Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).
Welcoming a new addition? We offer generous paid parental leave for all parents.
Grow professionally with Continuing Education Reimbursement.
Charitable Donation Matching.
Free tickets to client events (when available).
Join us for regular company events like birthday lunches, sports outings, volunteer opportunities, and more.
Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife.
Potential discounts on home and auto insurance through Farmers Insurance.

Junior Operations Agent

About this role