Key Account Director

Role Overview

• Lead, mentor, and manage a team of Key Account Managers (KAMs) to achieve sales performance and strategic goals.
• Develop and implement team strategies to align with company objectives and key account engagement priorities.
• Conduct regular one-on-one meetings and team coaching sessions to monitor performance, provide feedback, and identify opportunities for professional development.
• Ensure KAM activities and account strategies are executed effectively and in compliance with company policies and regulatory guidelines.
• Collaborate with client and Amplity senior leadership to set goals, define priorities, and create strategic plans for key account engagement.
• Oversee the development and execution of account plans created by KAMs, ensuring alignment with broader business objectives.
• Analyze team performance metrics, market data, and competitive intelligence to refine strategies and identify growth opportunities.
• Partner with cross-functional teams to ensure alignment and seamless execution of initiatives.
• Serve as an escalation point for KAMs to address challenges with key accounts and ensure client satisfaction.
• Build and maintain relationships with senior-level stakeholders within key accounts to strengthen partnerships and optimize collaboration.
• Represent the company in high-level discussions with key accounts, key opinion leaders (KOLs), and industry stakeholders to establish credibility and drive strategic initiatives.
• Utilize CRM tools and other reporting platforms to monitor team performance, track key performance indicators (KPIs), and ensure data integrity.
• Develop and deliver regular reports and presentations on team progress, challenges, and opportunities to senior leadership.
• Ensure all activities conducted by the KAM team are fully compliant with regulatory guidelines, corporate policies, and ethical standards.
• Drive a culture of accountability, collaboration, and continuous improvement within the KAM team.

Requirements

• Bachelor’s degree required, master’s degree a plus
• Minimum of 10 years of pharmaceutical sales or account management experience, with at least 5 years in a leadership role managing teams.
• Proven success in leading account teams within the CNS or mental health space, with experience working with healthcare institutions, academic centers, or large healthcare systems.
• Strong understanding of the bipolar disorder therapeutic landscape
• Launch experience preferred
• Exceptional leadership, coaching, and team development skills.
• Strategic mindset with the ability to analyze complex data, identify opportunities, and implement actionable plans.
• Strong interpersonal, negotiation, and communication skills, with the ability to influence and engage with senior stakeholders.
• Proficiency in CRM tools, data reporting platforms, and Microsoft Office Suite.
• Comprehensive understanding of bipolar disorder, including its symptoms, treatment protocols, and patient impact.
• Deep awareness of healthcare regulations, formulary processes, and access dynamics within key accounts and large systems.
• Ability to travel weekly as needed
• Technical aptitude with Microsoft Office Suite, including Excel, PowerPoint, digital meeting platforms
• Valid driver’s license with safe driving record required
• Successfully pass all required Amplity and client training

Benefits

• Competitive compensation
• Comprehensive benefits packages tailored to your role + location
• A supportive culture that fuels your soul + feeds your spirit
• A primarily remote work model for better work-life balance
• A diverse, equitable + inclusive workplace, so you can be your best self