Team Leader, Business Systems – Fulfillment

Role Overview

• Supervises a team responsible for business systems analysis, problem resolution and the support of business initiatives and system enhancements.
• Acts as a liaison between the business area, Information Technology (IT) and print vendors.
• Ensures Standard and Custom, Commercial Contracts and Benefit Booklets are implemented timely and accurately.
• Ensures planning and staffing of resources are adequately aligned to address business initiatives.
• Responsible for developing tools and techniques to optimize performance and ensuring that the staff utilizes best practices for support processes and procedures.
• Networks and collaborates effectively with user workgroups and cross‑functional system area support teams to ensure efficiency and productivity of systems used.

Requirements

• Bachelor's degree or advanced degree (where required).
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.
• Experience with Jira, Testing/Defect, Benefit language a plus.
• Project management experience.
• Organizational skills.
• Critical thinking skills.
• Plan benefit expertise.

Benefits

• Medical, dental, and vision coverage along with numerous health and wellness programs.
• Parental leave and support plus adoption and surrogacy assistance.
• Career development programs and tuition reimbursement for continued education.
• 401k match including an annual company contribution.
• Work-life balance, flexibility, and the autonomy to do great work.