Supervises a team responsible for business systems analysis, problem resolution and the support of business initiatives and system enhancements.
Acts as a liaison between the business area, Information Technology (IT) and print vendors.
Ensures Standard and Custom, Commercial Contracts and Benefit Booklets are implemented timely and accurately.
Ensures planning and staffing of resources are adequately aligned to address business initiatives.
Responsible for developing tools and techniques to optimize performance and ensuring that the staff utilizes best practices for support processes and procedures.
Networks and collaborates effectively with user workgroups and cross‑functional system area support teams to ensure efficiency and productivity of systems used.
Requirements
Bachelor's degree or advanced degree (where required).
5+ years of experience in related field.
In lieu of degree, 7+ years of experience in related field.
Experience with Jira, Testing/Defect, Benefit language a plus.
Project management experience.
Organizational skills.
Critical thinking skills.
Plan benefit expertise.
Benefits
Medical, dental, and vision coverage along with numerous health and wellness programs.
Parental leave and support plus adoption and surrogacy assistance.
Career development programs and tuition reimbursement for continued education.
401k match including an annual company contribution.
Work-life balance, flexibility, and the autonomy to do great work.