Develops and maintains an understanding of overall complex business functions
Provides expertise in development of business goals and objectives
Provides operational support on current complex processes
Validates information and interfaces with other departments
Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes
Maintains broad system knowledge
Assists with the documentation of new and revised departmental procedures
Gathers information for complex processes, analyzes data and trends, identifies root causes
Serves as a resource to team members on escalated issues of a routine nature
Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls

Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
6 years of experience in end-to-end analysis and/or operations experience
Advanced knowledge in a wide variety of systems coordination, process/product review initiatives
Knowledge of business operations and systems/business requirements processes
Experience facilitating and driving collaboration to common understanding of business requirements
Knowledge of business analysis tools for example: MS Visio, MS Excel, Tableau, SQL

Senior Business Support Analyst – Disbursement Operations

Key skills