Director, Intake

Role Overview

• Overall responsibility of the Intake team ensuring accuracy of referrals, patient communication and ensuring company philosophies and procedures are followed to ensure appropriate shipping method utilized for delivery of products and or service.
• Develops and monitors operational budgets including variance analysis, return on investment and appropriate action plans for remediation.
• Identifies cost reductions/efficiencies/revenue enhancements and makes any changes within areas of responsibility.
• Identifies and implements strategies to increase revenue and market share for defined programs.
• Uses critical thinking and problem-solving skills to achieve departmental goals and balance workload.
• Integrates industry best practice and evidence-based practice into programs and standards of care.
• Develops effective program models and measures outcomes that are patient centered rather than product line centered.
• Consistently manages operating teams to ensure achievement of organizational values, goals, strategic plan, and mission.
• Ensures departmental completion and compliance with Company Quality Improvement initiatives and objectives and meets ACHC and regulatory requirements.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Establishes annual goals and objectives for the department based on the organization’s strategic goals.
• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations.
• Collaborate with leadership to develop the programs and improve patient satisfaction.
• Work with mid-level managers to create daily, weekly, monthly, and quarterly key performance Indicators.

Requirements

• An associate degree from an accredited college required, bachelor’s degree preferred.
• Five (5) years’ experience in HME or proven leadership related experience is required.
• Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred.
• Valid and unrestricted driver’s license in the state of residence.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities