Product Owner

Role Overview

• Owns and manages the product backlog, including prioritization, refinement, and alignment to business goals and dependencies.
• Drives product roadmap planning and execution in partnership with Product Management and cross-functional stakeholders.
• Leads delivery from intake through production, release, including requirements definition, dependency management, testing, and launch readiness.
• Balances customer experience, regulatory requirements, technical constraints, and operational readiness in prioritization and delivery decisions.
• Leads implementation and enhancement of third-party platforms (e.g., digital account opening, servicing, and operational systems) from discovery through post-launch support.
• Experience leveraging UI/UX principles to guide platform design, enhance usability, and deliver user-centered digital solutions.
• Works with engineering and technical partners to define requirements that account for security, scalability, reliability, and operational readiness.
• Leads delivery of platform enhancements and integrations, including APIs, data flows, and workflow automation across internal systems and third-party vendors.
• Acts as the product owner for assigned vendor platforms, leading working sessions with vendor business and technical teams to design, configure, and deliver solutions.
• Accountable for vendor delivery against agreed-upon scope, timelines, and service expectations, escalating risks and tradeoffs as needed.
• Translates business needs into clear implementation plans and owns QA and UAT planning, defect triage, and release readiness across internal teams and vendors.
• Owns platforms supporting digital account opening and customer servicing tools (e.g., onboarding systems, Zendesk, communication platforms, and similar vendor solutions).
• Reviews vendor documentation, release notes, and planned enhancements to assess impact and identify opportunities.
• Utilizes work-management tools (e.g., Monday.com or similar) to track progress, manage dependencies, and provide delivery visibility.
• Supports product launches through documentation, training materials, demos, and internal enablement.
• Monitors product performance, operational metrics, and user feedback to inform enhancements and continuous improvement.
• Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making.
• Completes administrative tasks with a sense of urgency, including required Bank Compliance Training.
• Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner.
• Positively represents the Bank through ethical conduct and community involvement.
• Demonstrates an understanding of and commitment to EEO policies.
• Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce.
• Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role.
• Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment.
• The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions.
• Travels up to 10%, including but not limited to attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs.

Requirements

• Bachelor’s degree from an accredited college or university in a relevant field (e.g., Business, Finance, or related) preferred.
• Minimum 2–4 years in a Product Owner, Product Analyst, or similar role required.
• Experience working in financial services, fintech, SaaS, or another regulated or platform-driven environment preferred.
• Experience leading or heavily contributing to implementation of third-party software platforms (not only internal feature enhancements).
• Working knowledge of APIs, system integrations, workflows, and data exchange, including the ability to read and interpret technical documentation (e.g., API specifications and release notes).
• Experience working with platform-based products, third-party vendors, and configurable systems.
• Strong understanding of integrations, APIs, workflows, and data exchange concepts.
• Experience with digital account opening, onboarding, servicing, or customer support platforms (e.g., Zendesk or similar) strongly preferred.
• Experience working in iterative or agile delivery environments.
• Proficiency with standard business productivity tools (e.g., Microsoft Office or similar).
• Effective communication skills with the ability to collaborate across business, technical, and vendor teams.
• Strong organizational and time management abilities with attention to detail.
• Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams.
• Strong organizational skills with the ability to manage multiple priorities and timelines.
• Ability to take initiative and impact change within the Bank through consensus building and conflict resolution.
• Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs.
• Commitment to continuous learning and professional development to stay current with industry standards and best practices.
• Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders.
• Capable of managing multiple priorities and meeting deadlines in a dynamic environment.
• Ability to work independently with minimal supervision and as part of a team.
• Proven ability to adapt to changing priorities and procedures.
• Current driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

Benefits

• Medical/Dental/Vision
• Life Insurance
• Paid Vacation
• 401(k) Retirement Plan
• Training & Development
• Tuition Reimbursement
• Employee Assistance Program
• Internal Job Posting & Referral Program