Domestic Scheduling Case Manager

Role Overview

• Schedules depositions and other legal proceedings in complex, confidential cases.
• Establishes new and existing client relationships by demonstrating expertise and responding quickly to inquiries.
• Manages logistical arrangements for clients.
• Provides exceptional customer service and maintains attention to detail.
• Monitors scheduling email folder to assist with same-day job issues.
• Enters detailed data into database software.
• Reserves conference rooms and meeting locations.
• Sends confirmations and job updates to clients and resources via email.
• Performs quality control checks on team members’ work.
• Assists in training other colleagues and documents case orders.

Requirements

• 4 year college degree and a minimum of 4 years in a customer service and/or legal environment.
• Must have excellent written and verbal communication skills, be computer savvy, and comfortable working with various software programs including Microsoft office and Adobe products.
• Must have previous remote work experience.
• Strong attention to detail required.
• Must have a team-spirited, positive personality.
• Must be able to work in a professional and confidential environment.

Benefits

• Medical
• Dental
• Vision
• Voluntary Term Life Insurance
• Voluntary Long Term Disability
• PTO
• Paid Holidays
• 401(k)
• Employee Assistance Program (EAP)