Execute midterm policy changes and ongoing maintenance activities, including endorsements, cancellations, renewals, binding support, and issuance.
Deliver timely, high-quality communication and resolution of servicing requests while building trusted relationships.
Identify opportunities to streamline workflows, enhance servicing efficiency, and document processes to support scalable team execution.
Partner with internal teams to ensure servicing aligns with business needs, compliance standards, and client outcomes.

2+ years of experience in a fast-paced, customer-service oriented operational environment
1+ year of experience in an insurance-related servicing, policy administration, or operations role
Strong organizational and execution skills, with the ability to manage high volumes of servicing requests
Excellent communication, follow-through, and stakeholder management skills
Comfort working in ambiguity while maintaining composure in complex or regulated environments
Detail-oriented mindset with a focus on accuracy, compliance, and client experience

401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short
term disability and long-term disability coverage
24 Paid time off days plus 2 Hiscox days
10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days
Paid parental leave
4-week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks
Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation

Policy Operations Specialist

Key skills