Customer Stories Manager

Role Overview

• We’re hiring a Customer Storyteller to capture and share compelling customer stories
• Earn customer trust and shape narratives across various formats
• Collaborate with Product Marketing, Sales, and Customer Success
• Use AI tools and manage freelancers to execute storytelling projects
• Produce flagship customer stories and integrate them into campaigns
• Create a repeatable process for customer storytelling

Requirements

• Have 5+ years of experience in content, customer marketing, or product marketing with a strong customer focus
• Have shipped customer stories that supported marketing, sales, or brand credibility
• Are comfortable interviewing customers and building trust quickly
• Can own projects from concept to launch with minimal oversight
• Are AI-first and use modern tools to move faster and scale impact
• Do not need to be a video editor, but know how to brief, review, and orchestrate video production
• Are highly organized and able to manage multiple stakeholders and timelines
• Communicate clearly, concisely, and persuasively in writing and conversation
• Are energized by cross-functional collaboration and independent execution

Benefits

• Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
• 10-year window to exercise vested equity options
• Fully remote and flexible work environment
• 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge
• $2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning