HR Operations

Role Overview

• Facilitate programs and events that build stronger connections and teamwork among staff
• Drive efforts to boost team member satisfaction and involvement across distributed and in-person workforces
• Manage and facilitate new hire orientation processes
• Guide recruitment efforts from candidate sourcing to final hiring decisions
• Collaborate with department heads to determine hiring needs and craft role specifications
• Facilitate benefit enrollment activities and support payroll functions
• Process and manage various leave requests (FMLA, ADA, Workers' Comp)
• Act as the go-to resource for staff questions regarding benefit offerings and troubleshoot concerns
• Propose and execute policy revisions to maintain regulatory adherence
• Oversee seasonal workforce visa programs including J1 and H2B processing
• Monitor and apply evolving employment regulations at federal, state, and municipal levels (particularly NY and CA)
• Keep personnel files, documentation, and records organized and compliant
• Deliver practical HR support to operational teams in multiple states while ensuring uniform policy execution
• Assess termination decisions and advise on corrective action protocols
• Address workplace concerns and clarify organizational policies
• Support supervisors with coaching, performance improvement, and staff development efforts
• Lead sensitive workplace inquiries with professionalism and impartiality
• Create sustainable HR structures to accommodate organizational expansion
• Enhance HR workflows to boost responsiveness and communication effectiveness
• Establish and document policies and standard procedures ahead of peak seasons
• Support rollout and enhancement of ADP Workforce Now platform across HR activities

Requirements

• Excels in remote settings
• highly autonomous, well-organized, and effective when working independently
• Demonstrated capability in performance management including analytics, evaluations, and growth planning
• Proven track record conducting objective, comprehensive workplace inquiries
• Hands-on experience with J1 and H2B visa procedures
• Bilingual proficiency in English and Spanish (both written and verbal)
• essential for supporting our diverse team
• Background managing HR across multiple states with solid understanding of New York and California employment regulations
• Prior experience in hospitality settings (restaurants, bars, entertainment venues)
• Minimum 5 years comprehensive HR experience covering employee relations, regulatory compliance, and policy management
• Competency with Microsoft Office applications and human resources information systems
• Bachelor's degree in Human Resources, Business Administration, or related discipline preferred (or comparable professional experience)

Benefits

• Cell phone/internet monthly allowance
• Performance-based bonus potential (tied to key metrics)
• Paid time off
• Retirement plan access after one year of employment