Process Improvement Analyst II

Role Overview

• Assess, map, and redesign business processes using established methodologies to enhance quality, efficiency, and consistency
• Apply techniques such as Lean, Six Sigma, ISO, Agile, or related frameworks to diagnose issues and recommend solutions
• Collect, analyze, and interpret data to uncover trends, identify bottlenecks, and validate opportunities for improvement
• Lead or support multiple process improvement initiatives, coordinating tasks and timelines with moderate supervision
• Facilitate working sessions with stakeholders across departments to build consensus and ensure alignment throughout improvement efforts
• Assist in communicating, implementing, and reinforcing new or updated processes while helping stakeholders adapt effectively
• Create detailed process documentation, workflows, diagrams, and training materials to support adoption and knowledge transfer
• Support the development of metrics, dashboards, or monitoring tools to track process effectiveness and sustainability
• Partner with business units to identify improvement opportunities and provide recommendations aligned with organizational goals
• Deliver process-related presentations or training as needed to support project understanding and alignment
• Engage in quality improvement initiatives and ensure processes meet IOA standards, regulatory requirements, and best practices
• Support process reviews that consider operational risks, ensuring redesigns address compliance and quality implications
• Assist in integrating updated processes within existing systems and business operations, coordinating with impacted teams
• Maintain awareness of relevant insurance industry processes, trends, and regulatory practices to inform recommendations
• Provide guidance to junior team members when needed and collaborate closely with peers on shared improvements.

Requirements

• 2–4 years of experience in process analysis, business process management, project management, and/or related operational improvement work
• Bachelor’s degree (preferred) OR a combination of training, certifications, and experience that provides equivalent knowledge
• Demonstrated proficiency with at least one improvement or project methodology (e.g., Lean, Six Sigma, ISO, Agile, ADKAR, PMP)
• Strong analytical and problem‑solving skills with the ability to evaluate complex workflows and propose practical, scalable solutions
• Effective communication skills with the ability to tailor messaging to various roles and levels across the organization
• Proven ability to collaborate with cross‑functional teams, facilitate discussions, and build consensus
• Strong organizational and time‑management skills, with experience coordinating multiple initiatives simultaneously
• Solid understanding of business operations, process workflows, and insurance industry concepts preferred.

Tech Stack

• PMP

Benefits

• Highly competitive pay rate based on relevant work experience
• Compensation for travel and mileage
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment