Claims Manager – Global Claims Service

Role Overview

• Manage the supervision and coordination of the claims department and staff
• Organize and disseminate information that affects the claims department to ensure necessary changes for compliance purposes
• Control workflow process through Claims Coordinators reviewing allocation of staff to ensure productivity and quality standards meet or exceed expected goals
• Review, analyze, track and take appropriate action on losses in order to provide account loss ratios and claims history to senior management
• Train claims staff on new policies or procedures
• Oversee and audit claims process ensuring proper documentation was created in the system and/or files
• Review claims and approve payments under the appropriate binding authorities
• Develop and maintain excellent relationships with agents and adjustors
• Prepare weekly, quarterly and monthly claim's reports and forward to appropriate parties

Requirements

• College degree with a concentration in business or equivalent work experience
• Five years of Claims handling experience, with one year of supervisory experience
• Maintain current knowledge of the insurance industry and Claim's processing ideas through regular attendance of workshops, seminars, literature reviews and/or formal continuing education
• Ability to make independent decisions following company guidelines with minimal or no supervision
• Good organizational, time management, and detail skills
• Extensive knowledge of insurance and CRC processes
• Ability to maintain a high level of tact and professionalism
• Excellent leadership skills to influence departmental Employees in a positive manner
• Possess strong interpersonal skills
• Strong verbal and written communication skills
• Strong computer and office skills
• Ability to work extended hours when necessary

Benefits

• Access to medical, dental, vision, life, disability, and AD&D insurance
• Tax-advantaged savings accounts
• 401(k) plan with company match
• Generous paid time off programs, including company holidays, vacation and sick days, and new parent leave
• Restricted stock units and/or deferred compensation plan for eligible positions