Key skills
CommunicationCritical Thinking
About this role
Role Overview
- Respond to customer inquiries through phone and email in a professional, timely manner.
- Actively listen and communicate with empathy to ensure customers feel heard and understood.
- Provide accurate, detailed, and timely resolutions to customer questions.
- Escalate issues appropriately when necessary.
- Stay informed about task updates and policy changes to maintain accuracy.
- Meet and maintain established performance metrics.
Requirements
- Friendly, helpful, and upbeat communication style.
- Strong problem-solving and critical thinking abilities.
- Excellent organizational and multitasking skills in a fast-paced environment.
- Prior experience with property taxes is a plus.
- Exceptional grammar and written communication skills.
Benefits
- Work remotely.
- Self-schedule a minimum of 20 hours per week.
- Minimum 90-day commitment (as needed).
- Dedicated laptop or desktop computer running Windows 11 or macOS Sequoia/Tahoe.
- Willingness to install ModSquad security systems on computer and mobile phone.
- Minimum 50 Mbps internet speed (wired ethernet connection is required).
- 8 GB RAM or greater.
- Dual monitors highly recommended.