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Customer Support Specialist – Inbound Phone Calls, Property Taxes at ModSquad | JobVerse
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Customer Support Specialist – Inbound Phone Calls, Property Taxes
ModSquad
Remote
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Customer Support Specialist – Inbound Phone Calls, Property Taxes
Mississippi, United States of America
Part Time
1 week ago
H1B Sponsor
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Key skills
Communication
Critical Thinking
About this role
Role Overview
Respond to customer inquiries through phone and email in a professional, timely manner.
Actively listen and communicate with empathy to ensure customers feel heard and understood.
Provide accurate, detailed, and timely resolutions to customer questions.
Escalate issues appropriately when necessary.
Stay informed about task updates and policy changes to maintain accuracy.
Meet and maintain established performance metrics.
Requirements
Friendly, helpful, and upbeat communication style.
Strong problem-solving and critical thinking abilities.
Excellent organizational and multitasking skills in a fast-paced environment.
Prior experience with property taxes is a plus.
Exceptional grammar and written communication skills.
Benefits
Work remotely.
Self-schedule a minimum of 20 hours per week.
Minimum 90-day commitment (as needed).
Dedicated laptop or desktop computer running Windows 11 or macOS Sequoia/Tahoe.
Willingness to install ModSquad security systems on computer and mobile phone.
Minimum 50 Mbps internet speed (wired ethernet connection is required).
8 GB RAM or greater.
Dual monitors highly recommended.
Apply Now
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