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Client Onboarding Specialist at Broadridge | JobVerse
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Client Onboarding Specialist
Broadridge
Remote
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Client Onboarding Specialist
Texas, United States of America
Full Time
1 hour ago
$90,000 - $105,000 USD
H1B Sponsor
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About this role
Role Overview
Elicit, articulate, and document comprehensive Client business, functional, and technical requirements.
Outline, plan, and drive the progression to gather, analyze, and document aspects surrounding a client’s requirements and service needs.
Produce required Business and Technical requirement documentation that is accurate, complete, clear, and understandable.
Establish and instill client confidence/trust in you and the Broadridge organization.
Plan and execute client requirement sessions with emphasis on success for client intake and subsequent service execution.
Lead and guide client discussions with confidence and resolve.
Ability to have client discussions at peer level and senior level.
Manage crucial conversations.
Escalate crucial client/internal conversations or concerns when appropriate.
Proficient and articulate Broadridge Product, Technical, and Operational specifications/workflows.
Train, mentor, and coach new Requirements Gathering Specialists that join the team.
Display a positive attitude and inspire others for greater performance.
Decline any decision which could breach BR best practice, cause harm/risk to a client or harm/overwhelm an associate.
May perform other duties/responsibilities as needed or assigned.
Requirements
Bachelor’s degree or equivalent experience preferred
At least 2 years in a client facing role
At least 2 years in a business analysis role
Industry specific knowledge
Strong attention to detail
Ability to focus to task completion
Demonstrated business, functional, and technical documentation skills
Strong Analytical skills
Start to finish process flow comprehension
Proficient written and verbal skills
Travel may be required
Off hour engagement when required
Benefits
Please visit
www.broadridgebenefits.com
for information on our comprehensive benefit offerings.
All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.
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