About this role
Role Overview
- Provides operational support to areas of the supply chain or operations, such entering and reviewing operational information, utilizing databases and systems to locate and verify information, and preparing documents for supply chain needs.
- Receives and reviews documents for accuracy, such as dates, times, location, counts and related information; applies a basic understanding of transportation and service operations.
- Enters operational/customer transportation data in software systems and applications, such as purchase order and shipping and logistics times, rates, dates, and details.
- Utilizes databases, logs, and other sources to locate and verify information; information is usually more routine and accessible.
- Reviews or prints and prepares forms, labels, billing, invoices and related documents to ensure timely awareness for processing.
- Tracks orders and information through systems, vendors and related sources, such as arrival, times, confirmation and similar details.
- Responds to internal and external customer questions, provides information and escalates needs as required; may provide basic quotes.
- Ensures compliance with company policies and procedures and a safe and effective work environment.
- Assists with identifying potential operational or service concerns, notifies appropriate co-workers and assists with resolving.
- Develops and maintains excellent customer service to internal and external customers at all times, such as working collaboratively, providing timely communications and instruction and assisting with operations as necessary.
Requirements
- Knowledgeable of customer service principles and practices.
- Understanding of operational and support principles and practices in a related supply chain environments.
- Basic proficiency in Microsoft Office, Internet, web-based and job specific software applications.
- Ability to enter, review and verify documentation and information.
- Follows policies and procedures.
- Ability to prepare logs, reports and documents.
- Capable of operating in a fast pace environment and in both a team and individual contributor environment.
- Ability to communicate with co-workers to provide and receive direction.
- Must be able to read, write, and speak English fluently.
- Minimum: High School Graduate or GED.
- Two years of office experience in a logistics/transportation environment.
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Discounts on gym memberships
- Discounts on retail, travel, car and hospitality brands
- Pet insurance