Audit Support Associate

Role Overview

• Manage PRI Certification client satisfaction and report processes from receipt of a contract from the sales department through the registration decision and certification
• Primarily responsible for reviewing all audit documentation for accuracy and completeness and coordination of registration decisions and certificate issuance process
• Manage client and lead auditor adherence to audit report and nonconformance resolution policies for general/baseline standards
• Provide client/auditor support services including reviewing completed audit package process to ensure integrity of all critical process records
• Coordinate the registration decision process from return of the audit package to the actual decision for assessment, re-assessment and continuation decisions and certification issuance
• Maintain and monitor service metrics with regard to customer satisfaction throughout the entire registration process

Requirements

• Associate degree in a related field, or equivalent combination of education and experience
• Up to 2 years of administrative or customer service experience
• Effective interpersonal and team-building skills
• Excellent written and spoken communication skills related to customer service and teamwork
• Strong computer skills and ability to work with appropriate computer application programs
• Excellent analytical and organizational skills
• ISO 9001 quality system experience, preferred.

Benefits

• Travel at least 10% of the time
• Standard office environment