Own and administer SaaS collaboration platforms include Google Workspace, Slack, message hygiene, IT ticketing, digital signing and knowledge management
Serve as the primary escalation point for advanced administration, configuration and troubleshooting of collaboration platforms
Act as the subject matter expert (SME) and platform owner for assigned systems, responsible for architecture decisions, configuration standards, lifecycle management and long-term roadmap alignment
Own licensing strategy across administered platforms, ensuring appropriate license assignment, cost optimization, feature alignment, renewal management and utilization reporting
Evaluate, test, and implement new features and platform capabilities in alignment with security, compliance and business requirements
Troubleshoot and resolve complex platform issues, including availability disruptions, integration failures, permission misconfigurations and automation breakdowns
Partner with Security Operations (SecOps) to investigate and remediate platform-related security incidents and policy violations
Participate in internal and external audits, ensuring systems meet SOC 2 and ISO 27001 compliance requirements, prepare audit evidence and support control walkthroughs
Develop documentation, standards, and operational runbooks for Tier 1/Tier 2 support teams
Conduct POC/POV collaboration platforms to address business requirements

6+ years of experience administering enterprise SaaS collaboration platforms in a cloud-first environment (Google Workspace, Slack, Notion)
Deep expertise administering Google Workspace Enterprise (security controls, lifecycle management, DLP, Vault, Drive permissions, shared resources)
Strong experience administering Slack Enterprise, including governance of apps, data retention policies, enterprise security settings, and Slack Connect
Experience administering an ITSM or ticketing platform including workflow configuration and reporting
Experience administering Notion or similar knowledge management platforms
Demonstrated experience managing SaaS licensing models, renewals, utilization tracking, and cost optimization
Experience collaborating with SecOps on incident response and security investigations
Working knowledge of SOC 2 and ISO 27001 control frameworks and audit readiness processes
Strong analytical troubleshooting skills with the ability to diagnose complex cross-system issues

IT Administrator – Collaboration Platforms

Key skills