IT Systems Administrator, Tier 2

Role Overview

• Resolve escalated technical issues related to systems, networks, and cloud platforms.
• Manage and support Microsoft 365 and cloud environments (user accounts, permissions, configurations).
• Administer Windows and Mac environments across multiple client accounts.
• Configure and maintain networking components (firewalls, VPNs, Wi-Fi, VLANs).
• Monitor systems using RMM tools and respond to alerts proactively.
• Manage backups and assist in disaster recovery procedures.
• Maintain endpoint security tools and ensure patch compliance.
• Support onboarding and offboarding of users (account setup, access control).
• Document technical procedures and system configurations accurately.
• Escalate complex or architectural decisions to the Senior Engineer when necessary.
• Contribute to workflow automation and system improvements when applicable.

Requirements

• 3+ years of experience in IT support or systems administration.
• Strong knowledge of Windows, Mac, networking basics (VPNs, firewalls, DNS).
• Experience with Microsoft 365 administration.
• Familiarity with RMM and ticketing systems.
• Basic understanding of cloud platforms (Azure or AWS preferred).
• Experience working in an MSP or multi-client environment (preferred).
• Strong troubleshooting skills and ability to work independently.
• Good English communication skills (B2 minimum).
• Reliable workstation and stable internet connection.

Tech Stack

• AWS
• Azure
• Cloud
• DNS
• Firewalls

Benefits

• Contractor-based collaboration with long-term stability.
• Fully remote position with flexible work environment.
• Opportunities for professional growth and technical specialization.