Partner Relationship Ownership: Serve as the primary systems point-of-contact for all external partners.
Establish structured communication, escalation paths, and process governance.
Build productive long-term relationships with partners’ technical and operational teams.
Conduct Quarterly Business Review (QBR) meetings with strategic partners.
Engage Operations leadership to identify operational improvement opportunities and strategic initiatives.
Conduct business case development, including problem definition, expected benefits, cost/resource estimation, and ROI modeling.
Prepare investment proposals and recommend portfolio decisions for senior leadership approval.
Track and support initiative execution and benefit realization.
Own intake and triage for partner-impacting IT issues.
Drive partner onboarding, testing coordination, training, and go-live enablement for transformation initiatives.
Represent partner operational and system requirements within program decision-making.
Develop partner enablement frameworks for new systems, integrations, and operational processes.
Align enhancement prioritization to Operations and IT strategy.

Proven experience in program management, particularly in partner relationship management.
Strong understanding of IT systems and operational transformation.
Excellent communication, negotiation, and relationship-building skills.
Ability to develop and execute strategic initiatives and business cases.
Experience in conducting QBRs and managing strategic partner relationships.
Strong analytical skills with the ability to evaluate ROI and impact on operational metrics.
Familiarity with major transformation programs and change management practices.
Minimum of 10 years of experience in supply chain and customer delivery models.
Extensive knowledge of ERP, WMS, and other relevant IT systems.

Partner Ecosystem Program Manager

Key skills