Oversee and hold 3PL partners accountable for end-to-end fulfillment (receiving to shipping), ensuring strict adherence to SLA and KPI benchmarks
Evaluation of 3PL warehouse performance metrics, recommending and implementing improvements or corrective action
Optimize the order cycle—from picking and packing to shipping—to reduce cycle times and improve fulfillment rates
Develop and execute a multi-year cost-optimization roadmap
Identify and deploy process changes to improve and strengthen warehouse excellence
Support cross functional communication with Customer Support, Transportation, Procurement and E-Commerce teams to plan and prioritize activities at the 3PL warehouses
Lead the end-to-end Dispute Management process for customer chargebacks; perform root-cause analysis to eliminate recurring compliance penalties
Drive successful resolution of all service issues related to customer orders and 3PL warehouse operations
Partner with Distribution leadership to manage annual budget
Coordinate the review and launch of new customers to ensure distribution related requirements are identified and confirmed with 3PL warehouses
Drive the coordination, and completion of 3PL warehouse special projects.
Conduct Operational Audits and site visits to ensure safety, security, and process integrity across the distribution network

Bachelor’s degree, preferably in Supply Chain / Logistics / Distribution
5 years progressive managerial supply chain experience within 3PL warehouse / distribution environments
Experience managing and directing internal and external partners with operational priorities and issue resolution
Experience leading cross-functional teams to ensure strategic and tactical project implementations and go lives
Demonstrates proactive problem-solving skills
Experience managing direct reports
Strong and effective written and interpersonal communication skills
Detail oriented with strong follow through skills
able to organize and prioritize multiple priorities
Has a sense of urgency in managing time, while accomplishing tasks
Exceptional computer skills, including Excel and other Microsoft Office products
Ideal candidate has beauty experience and/or passion and excitement for the beauty category
Should be able to travel by car 70% of the time

Competitive compensation
Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options
Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
Our culture has an “attitude of gratitude” and a shared passion for our brand. Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX
Products: Twenty (20) free products per year, plus a friends and family discount

Distribution Manager

Key skills