Associate Customer Success Manager

Role Overview

• Collaborate closely with Enterprise Customer Success Managers to develop key skills.
• Drive the successful implementation, deployment and adoption of Suki with major health system clients.
• Develop and maintain strong relationships with key client stakeholders.
• Provide At The Elbow training for end users and engage with practice managers and IT support teams.
• Ensure strategic and tactical alignment, and manage on-time delivery across assigned functional areas.
• Identify and drive the resolution of risks and issues, developing creative solutions.
• Present periodic performance reviews to clients and engage on opportunities to expand usage and value.
• Analyze customer metrics, craft high-impact client presentations, and drive rapid progress against goals.
• Improve existing processes and develop new approaches for high levels of client and user satisfaction.

Requirements

• 3+ years of enterprise customer facing experience within healthcare SaaS
• Exceptional communication, presentation, and conflict resolution skills
• Ability to think critically, prioritize effectively and communicate expediently
• Strong project management skills
• Creative problem solving skills
• Strong understanding of medical documentation and clinical workflows
• Proficient in Microsoft Office, Google Suite and Microsoft office.

Benefits

• Impact: You’ll influence how nursing is represented in a category-defining AI product from day one.
• People: Work alongside technologists, clinicians, and industry leaders who deeply respect nursing.
• Momentum: Named by Fast Company as one of the most innovative companies and Google’s Partner of the Year for AI/ML.
• Scale: Backed by top-tier investors with $165M raised and a massive market opportunity ahead.