Set the strategic direction for the Strategic Operations Manager team, ensuring alignment with business unit and enterprise goals
Partner with BU Divisional Presidents and leaders to understand priorities and guide the team in analyzing customer and employee journeys for improvement opportunities
Oversee the identification and prioritization of operational and technology initiatives to support underwriting and business objectives
Ensure the integration of market insights and leading practices into business planning
Direct and support Strategic Operations Managers in owning and driving improvements in customer and employee experience journeys
Monitor team performance, ensuring effective tracking of operational metrics and service levels
Lead cross-functional transformation efforts, serving as an evangelist for SOMs in major initiatives
Foster strong engagement between Strategic Operations Managers and IT, Data, Process Engineering, and other business functions
Promote business innovation and optimization through collaborative problem-solving across multiple business units
Champion digital capabilities and value-based outcomes across business units and executive stakeholders

Bachelor’s degree in relevant field required, MBA degree preferred
15+ years of experience in insurance operations or Underwriting, strong preference for Specialty & Commercial
Min 5-10+ years in a leadership position and leading prior transformation projects
Certified Product Management or equivalent Agile certification
5-10+ years prior experience leading Business Relationship Managers, or Product Management functions that triangulates between business partners, Underwriting, Operations and Technology

multiple medical plans plus dental, vision and prescription drug coverage
a competitive 401k with generous matching
PTO beginning at 20 days per year
up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
basic Life and AD&D Insurance as well as Short and Long-Term Disability
Paid Parental Leave of up to 10 weeks
Student Loan Assistance and Tuition Reimbursement
Backup Child and Elder Care
and more.

VP, Head of Strategic Operations

Key skills