Senior Revenue Enablement Manager, Product Success, Customer Success

Role Overview

• Develop and execute a post-sales enablement strategy aligned to customer lifecycle goals: implementation success, adoption, value realization, expansion, and renewals.
• Partner with Product Success and Customer Success leadership to identify gaps, friction points, and enablement opportunities across the customer journey.
• Build and maintain post-sales playbooks covering onboarding, implementation milestones, adoption motions, health checks, renewal readiness, and expansion opportunities.
• Enable CS and PS teams on consistent execution of lifecycle plays, including handoffs from Sales and collaboration with SEs and Product.
• Translate evolving product capabilities into clear post-sales processes and customer-facing workflows.
• Own or contribute to high-quality technical documentation in partnership with Product Success and Engineering (e.g., implementation guides, integration patterns, usage workflows).
• Ensure internal-facing documentation is accurate, accessible, and aligned with how teams actually work in the field.
• Help standardize demo artifacts, technical walkthroughs, and customer-facing enablement materials used post-sale.
• Partner with Revenue Enablement and CS leadership to operationalize value realization frameworks across the customer lifecycle.
• Support development and adoption of value models, success plans, and customer-facing ROI narratives tied to SpyCloud use cases.
• Enable CS teams to confidently position realized value during QBRs, renewals, and expansion conversations.
• Design and deliver enablement programs (live and asynchronous) for CS and PS teams, including onboarding, role-specific training, and ongoing readiness initiatives.
• Reinforce consistent messaging around implementation outcomes, adoption success, and value realization.
• Partner with Enablement Ops to track adoption, readiness, and effectiveness of post-sales enablement programs.
• Work closely with Product, Product Marketing, Sales Engineering, RevOps, and Revenue Enablement to ensure alignment across pre
• and post-sales motions.
• Act as a connective tissue between teams to ensure customer-facing execution reflects strategy, product direction, and revenue goals.

Requirements

• 6+ years of experience in Enablement, Customer Success Operations, Product Enablement, or a related post-sales role in B2B SaaS (cybersecurity or technical SaaS strongly preferred).
• Proven experience enabling post-sales teams (CS, PS, TAMs, SEs, or similar).
• Hands-on experience creating technical or process documentation for internal or customer-facing audiences.
• Strong understanding of post-sales motions, including onboarding, implementation, adoption, renewals, and expansion.
• Ability to translate technical concepts into clear, actionable guidance and value-oriented messaging.
• Experience with value modeling, ROI frameworks, or success planning methodologies.
• Excellent written and verbal communication skills; able to influence without direct authority.
• Highly organized, detail-oriented, and comfortable operating across multiple initiatives simultaneously.
• Comfortable working within enablement and GTM tool ecosystems (e.g., LMS, content hubs, CRM, CS platforms).
• Data-informed mindset with the ability to measure enablement impact and iterate accordingly.

Tech Stack

• Cyber Security

Benefits

• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance
• Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life, Short-term, and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year
• Retirement Savings Plan with Employer Contribution
• Employer Provided Private Health Insurance and Healthcare Cashplan
• Employer Paid Life Insurance and Income Replacement
• Generous Holiday Plan and 14 paid holidays per year