Training Operations Specialist

Role Overview

• Organize and provide all student content, training aids, and Campus information.
• Manage email/phone communication (develop/maintain) for all colleges communications.
• Support all Campus pre, during, and post-event needs.
• Provide classroom setup and support as needed.
• Conducts facilities checks to ensure all equipment is operational and reports facilities repairs needed.
• Develop and maintain tracking documents for classroom equipment inventory.
• Coordinate IT ticket requests needed to support crewmember customer software and/or system access needs for classroom events.
• Leader in Residence event preparation support.
• Support Campus office orders through approved ordering tool as needed.
• Develops and maintains manuals for respective role and review on an annual basis.
• Support cost-efficient efforts through collaboration with operational partners.
• Process trainee payroll as assigned.
• Assist the OSC Admin team with overflow guest registration and breaks coverage.
• Support other OSC departments as requested by crewleader.
• Support new hire orientation experience tasks as assigned.
• Other duties as assigned.

Requirements

• High School Diploma or General Education Development (GED) Diploma
• One (1) year of customer service experience
• Proficient with Microsoft Office suite and SharePoint
• Excellent verbal and written communications skills
• Excellent organizations and time management skills
• Hospitality industry experience
• Working knowledge of technology tools
• Must pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Benefits

• Health insurance
• 401(k)
• Flexible work hours