Performs all department schedules
Tracking of labor and expense costs
Processing work orders, contract charges, billings to customers and payment accounting
Own the local monthly branch service agreement renewal process
Prepare all contract renewal proposals and other documents for customers
Follow-up with contract customers and make required revisions
Reconcile Service Contracts by managing cost transfers
Prepare and submit all Service Agreement booking packages for renewals
Prepare time & material billings
Maintain contract logs, and schedule and document all department commitments for repairs, maintenance, installation, retrofit, warranty and parts
Ensure all Preventative Maintenance visits are scheduled, and performed for each Service Agreement
Call each Preventative Maintenance customer the day after each PM visit to ensure all work was satisfactory
Follow up immediately on open items and report dissatisfactions
Monitor service receivables and suspend service when necessary
Log and track all service work orders (billable and non-billable)

High School Diploma or GED
2+ years of experience in B2B customer service roles such as billing, coordination, service administration, dispatch, or operational back-office support
2+ years experience with Ms-Office suite (including Word, Excel, etc.)
Fluent (verbal and written) communication skills in English
College Degree or higher (preferred)
Experience with contracts, or work orders is highly preferred
Experience in an industrial, technical, facilities, or HVAC environment is highly preferred
Fluent communication skills in French are nice to have but not mandatory.

Service Coordinator

Key skills