Define and maintain a multi-quarter roadmap for our global payments platform and APIs, aligned with company and BU goals.
Recognize new technology and market trends in the payments domain and how they impact the loyalty business, to help drive product strategies and long-term roadmaps.
Translate commercial payment strategy and risk requirements into clear product outcomes and milestones in partnership with relevant stakeholders.
Lead discovery and solution design with various teams to understand payment platform needs, chargebacks, fraud, and reporting. Including discovery of new capabilities, localized APMs, and multi-PSP orchestration
Define detailed product requirements and API-level use cases covering payment flows, error handling, and data contracts.
Own and prioritize the product backlog for payments-related initiatives in cross BU partnership.
Drive stakeholder alignment and communication as a key point of contact for payments capabilities, ensuring stakeholders understand scope, timelines, and impacts.
Contribute to cross-team alignment to surface dependencies, risks, and decisions related to payments initiatives while providing clear, timely updates to leadership.
Use data analytics to analyze payment solutions, flag weakness and strive for ongoing improvements.
Own and maintain payment platform documentation, both for internal and external audiences.
Using Agile product delivery practices; working closely with software engineering teams to build, test, release, and measure all product initiatives.
Requirements
4+ years in product management or closely related roles (e.g., technical product management, product solutions) with ownership of complex platform products.
Comfort working with RESTful APIs, webhooks, and data flows between multiple services; able to collaborate closely with engineers and other non technical stakeholders
Strong technical and analytical skills, able to dig into metrics and logs to understand issues and prioritize improvements with data.
Proven track record leading initiatives that cut across multiple teams with many dependencies and stakeholders.
Excellent communication skills; able to explain complex payment and platform concepts clearly to technical and non-technical audiences, including senior stakeholders.
Ability to balance reliability, security, and compliance with speed of delivery and business impact.
Comfort operating in ambiguity, shaping strategy and scope as we learn from partners, data, and internal stakeholders.
Strong ownership mentality, with a bias toward iterating and improving the product based on real-world performance and feedback.
Goal-oriented, detail-oriented, ambitious, with a strong ability to follow-through on commitments.