Manage end-to-end registration and logistics for public and enterprise training programs.
Process individual and group registrations in Salesforce, including account and contact setup, changes, and cancellations.
Send confirmation, prework, reminder, and follow-up communications to participants.
Process payments, issue invoices and receipts, and maintain accurate program records, counts, and waitlists.
Coordinate program materials, shipping, and delivery; confirm receipt and readiness.
Partner with Delivery teams and internal stakeholders before, during, and after programs.
Monitor participant feedback and proactively address concerns to ensure a consistently positive experience.
Support website updates and ensure program information remains accurate and current.
Produce and distribute program materials as needed.
Process Train-the-Trainer orders and support enterprise engagements.
Follow and uphold Prosci’s internal standards and operational policies.
Provide shipping support when local to the Halifax office (as applicable).
Handle bilingual (English/French) customer inquiries via phone and email related to registrations, payments, and logistics.
Manage post registration questions and troubleshoot portal or access issues.
Monitor shared inboxes and route or process leads as appropriate.
Partner with the Logistics team to ensure service levels, response times, and client expectations are consistently met or exceeded.

Bilingual in English and French (required)
1–3 years of relevant professional experience (customer operations, logistics, coordination, or similar)
Experience handling inbound customer inquiries or calls
Shipping and courier experience; international shipping strongly preferred
Degree or diploma in a related field preferred

Bilingual Client Operations Coordinator, English/French

Key skills