Senior Manager, Business Transformation, Digital Product Management

Role Overview

• Own and evolve the Buyer Journey value stream (lead and opportunity management, Quote‑to‑Cash, and related Go-To-Market processes)
• Act as the primary product manager across business and Information Systems teams for buyer-journey technology and business processes
• Be accountable for outcomes, not just strategy — tying epics and features to real improvements in seller, partner, and buyer experience
• Shape and maintain an outcome‑based roadmap that connects company strategy to concrete delivery work
• Own the Buyer Journey roadmap: Define and maintain a clear, transparent roadmap across Sales, Marketing, Revenue Operations, Finance, Product, Customer Experience, and Information Systems that connects business goals to prioritized epics and features.
• Start with the problem, not the solution: Lead discovery to clarify the “why” and intended outcomes before locking into technology solutions, keeping a strong outside‑in focus on buyer, seller, and partner experience. Facilitate collaborative whiteboarding and brainstorming sessions with business stakeholders to co‑create options, uncover unstated needs, and look around the corner on future impacts — then work with business SMEs, architects, and IS partners to shape and propose solution options, acting as a trusted advisor and partner on how best to enable their business outcomes, not just an order-taker for requirements.
• Drive delivery and outcomes: Act as the accountable product manager from epic definition through launch and stabilization, partnering with project managers, scrum teams, Business Analysts, IS, and (over time) Enterprise Architecture.
• Bridge strategy to execution: Translate company and Executive Leadership priorities into a clear, sequenced delivery plan for the Buyer Journey value stream — facilitating alignment forums and trade‑off discussions, and ensuring decisions show up as changes to roadmaps, epics, and team backlogs.
• Lead and coach the Buyer Journey team: Provide day‑to‑day direction to Business Analysts and act as a visible leader to the full Buyer Journey scrum team — helping shape user stories, maintain a healthy backlog, and advise on Agile delivery best practices (e.g., slicing work, readiness, ceremonies) so that process maps, requirements, and delivery plans all ladder directly to the roadmap and outcomes you own.
• Measure and communicate impact: Define and track clear business outcome metrics (e.g., lead‑to‑cash cycle time, quote/approval SLAs, renewal velocity, pipeline hygiene) and use data and telemetry to refine priorities — and, when needed, build simple, compelling business cases that connect your recommendations to expected impact on revenue, efficiency, risk, or customer and partner experience.

Requirements

• 7+ years in product management / product ownership for internal business applications in B2B SaaS or similarly complex environments, with a track record owning end-to-end, cross-functional roadmaps and multi-quarter initiatives across Go-to-Market, Customer Experience, and Finance.
• Deep expertise in Salesforce Sales Cloud, CPQ, AgentForce or similar CRM/CPQ ecosystems and quote-to-cash processes, plus strong familiarity with Agile and product operating models (value streams, epic/story readiness, quarterly planning, outcome-based roadmapping).
• An outcome
• and problem-first mindset and genuine interest in Ping’s mission and market position, with the ability to translate strategy into pragmatic priorities and scale Business Transformation capabilities at the pace the company needs.
• An entrepreneurial, self-directed approach — comfortable being the first in the role, designing and right-sizing new processes, gaining stakeholder buy-in, and iterating based on a deep understanding of the problems and outcomes you’re solving for.
• A strong track record of leading through influence in matrixed environments — aligning senior stakeholders around shared outcomes and trade-offs, and building success through partnership over heroics.
• Excellent communication, storytelling, and facilitation skills — including visual storytelling (decks, flows, options, trade-offs, roadmaps) and process mapping workshops that clarify handoffs, align teams, and support high-quality decisions on scope, priorities, and change impacts.

Tech Stack

• Cloud
• Go

Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)