Serve as the primary lead for new client deployments—owning everything from kickoff to launch.
Build tailored implementation plans that align with each employer’s workforce needs, benefits portfolio, and engagement goals.
Partner closely with internal stakeholders (Support, Product, Directory, and Activation) to ensure coordinated execution.
Track project milestones and dependencies, manage risks, and keep timelines on track with precision.
Design platform configurations and directory customization plans that reflect each client’s brand, culture, and priorities.
Lead discovery conversations to understand workforce challenges and translate those into actionable solutions.
Collaborate with client stakeholders to develop launch campaigns, email communications, and internal engagement strategies.
Implement and refine activation tactics—such as segmented outreach, referral prompts, and tailored content—to drive user adoption.
Analyze client performance data and user feedback to identify early wins and opportunities for improvement.
Serve as a strategic advisor to HR and Benefits leaders—ensuring that each program delivers value and exceeds expectations.
Codify implementation workflows, toolkits, and playbooks to support future scale.
Define and track key success metrics (e.g., time to launch, adoption rates, satisfaction scores).
Contribute to Wellist’s implementation framework and play a key role in growing our client success function.

5+ years of experience in client implementation, consulting, or program management
Proven ability to lead complex, cross-functional projects with tight timelines and high stakes
Experience navigating enterprise client relationships and driving strategic alignment with senior executives
A process mindset—you don’t just get things done; you make it easier to get them done again
Comfort in high-growth, resource-constrained environments where speed and adaptability matter
Strong communication and stakeholder management skills—written, verbal, and interpersonal
Experience in HR Tech, workforce transformation, or digital health strongly preferred
Master’s degree in Business or related field a plus
Willingness to travel 20–30% as needed

Senior Manager, Experience Strategy – Implementation

Key skills