Administrative Assistant II

Role Overview

• Verifies receipt of annual managing entity fee payments and ensures that payments are reflected in the appropriate databases.
• Reconciles payments with regularly generated reports.
• Responsible for reporting inconsistencies to all affected supervisors.
• Maintains databases and spreadsheets that will be used to collect and organize revenue data.
• Compiles data and prepares reports as requested.
• Makes recommendations for improvements.
• Adheres to established revenue section procedures.
• Research files and historical data to verify payment amounts and make corrections to the database.
• Responds to inquiries from managing entities/developers regarding association fees owed and/or paid with accurate information.
• Research annual fee notices returned undeliverable and/or addressee unknown to obtain current information.
• Ensure that current information is updated in the appropriate database and that returned annual fee notices are redelivered.
• Communicate with the public as required regarding routine billing questions.
• Monitors and tracks managing entities/developers under disciplinary action and prepares reports on the status of fees due.
• Ensures that all procedures are followed regarding the collection of unpaid fees and/or penalties.
• Acts as back-up in performing the duties of other support staff as directed by a supervisor.
• Performs other related work duties as required.

Requirements

• Two (2) years of relevant experience in customer service and administrative functions.

Benefits

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University