About this role
Role Overview
- Guide Floridians to prosperity by identifying goals and barriers, referring to local, community-based partners, and give one on one support to develop a plan to achieve economic self-sufficiency.
- Receive calls from the Hope Line, acting as a navigator for customers regarding available programs and optional methods of attaining resources to meet the customer’s goals.
- Conduct a person-centered, critical needs assessment to identify the customer’s critical needs, formulate an appropriate list of referrals to partners that can assist the customer with services to meet their needs.
- Document all pertinent information and ensure that all appropriate forms are completed and uploaded into the program data tracking system accurately and timely.
- Provide follow-up and monitor connections to service delivery.
- Prepare correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
- Assist customers in identifying and applying for appropriate benefits and services, provide referrals to other state agencies and other resources to support individuals and families.
- Participate in team meetings, community activities, outreach events, emergency or natural disaster response efforts, and other team efforts as required.
- Build and maintain relationships with respect, trust, sensitivity and confidentiality to customers, coworkers and community stakeholders and partners.
- Actively participate in ongoing cross-program training and team meetings.
Requirements
- Two years of experience in customer service or case management in a social service’s setting.
- Or an associate degree from an accredited college or university.
- Knowledge and proficiency in the use of Microsoft applications (Excel, Word, Power Point Share Point) and other required computer software applications.
- Valid Driver’s License.
- One year of case management experience is preferred.
Benefits
- No state income tax for residents of Florida.
- State Group Insurance coverage options (for OPS employees who are reasonably expected to work 30 hours or more per week on average), including health, life, dental, vision, and other supplemental insurance options.
- Savings & Spending Accounts.
- 401 (a) FICA Alternative Plan administered through VALIC.
- Growth Opportunities with 12,000 employees across the state DCF promotes opportunities and training for all.