This is a sales support position responsible for providing direct support to all sales colleagues and customers.
Assist and help resolve all customer needs as quickly and accurately as possible.
Play a vital role in supporting customer needs and fostering strong relationships with clients.
Involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations.
First point of contact responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction.
Collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.
Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions.
Answers general incoming phone calls, communicate regularly with all customers, interdepartmental staff and sales colleagues.
Develops a comprehensive understanding of the organization’s products and services and utilizes this knowledge to support customer needs.
Participates in ongoing training and development opportunities to build customer service skills and enhance performance.

High school diploma or equivalent.
1 year prior outside foodservice sales coordination or customer support experience
Preferred: Previous call center experience
Strong verbal and written communication skills
Able to work in a fast pace environment
Problem solving proficiency: Resourcefulness in finding solutions and managing challenges
Attention to detail and ability to manage multiple tasks simultaneously.
Resilience in handling changing priorities or unexpected situations
Ability to sit and work at a PC for extended periods
Basic computer skills, including proficiency in common office applications.
Proactive in contributing to personal growth and organizational success.

Customer Service Representative

Key skills