Customer Service Representative – Member Care

Role Overview

• Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
• Handle issues and complaints where appropriate
• Maintain policies and standard operation procedures

Requirements

• Adaptable and resilient
• you thrive in a fast-moving, ever-changing startup environment
• People-first communicator
• you listen with empathy, connect easily, and meet members where they are
• Clear and confident in both written and spoken communication, with the ability to answer questions in the moment
• Detail-oriented problem solver
• you spot the small things and think creatively to help members navigate their plans
• Education: High school diploma or equivalent required; bachelor’s degree preferred
• Bilingual in English and Spanish (preferred)
• Experience in healthcare or insurance (preferred)

Benefits

• medical
• dental
• vision
• 401k