Program Manager – Construction

Role Overview

• Deliver exceptional client service through technical expertise, effective communication, and strategic relationship management
• Serve as the primary liaison between JLL, the client, and various stakeholders throughout the development process, ensuring seamless project coordination and timely delivery of outcomes
• Leverage extensive retail development expertise to guide successful project delivery from inception through full permit authorization and utility provisioning
• Provide strategic oversight of entitlement processes, including zoning applications, land use approvals, environmental permits, and utility coordination
• Analyze and optimize existing processes while developing new methodologies, playbooks, and responsibility frameworks for internal teams and external consultants
• Develop and refine tracking mechanisms to identify project schedule acceleration opportunities while minimizing forecast error rates
• Create and maintain comprehensive databases of permit expeditors, land use counsel, and subject matter experts
• Establish key performance indicators (KPIs) for external consultants and monitor their performance, workload, and deliverables
• Conduct root cause analyses on problematic submissions and provide peer reviews of due diligence reports
• Provide expert consultation on complex or problematic developments, offering troubleshooting support and technical guidance
• Advise on landlord work letter lease negotiations, zoning requirements, environmental entitlements, and utility acquisition processes
• Foster collaborative relationships between transaction, design, and construction teams

Requirements

• Bachelor's degree in Architecture, Engineering, Construction Management, or Business (advanced degree preferred, particularly in retail or commercial development)
• Minimum 15 years of relevant experience in civil engineering, architecture, or real estate development with strong emphasis on first and second-generation retail construction projects, both ground-up and in-line developments
• Comprehensive understanding of zoning laws, land use regulations, and entitlement processes across multiple jurisdictions
• Deep knowledge of land use planning, zoning codes, variance and special use approvals, PUDs, and subdivision processes
• Strong grasp of federal and local governmental authorities, building codes, environmental regulations, and laws affecting retail development
• Understanding of land surveying, title work, and utility provider requirements
• Proven track record managing projects from lease negotiation through entitlement, permitting, construction, and close-out phases
• Extensive knowledge of retail space design, construction requirements, and scheduling processes
• Experience with due diligence of physical site conditions, soil remediation implementation, and storm water management
• Proficiency in Excel and MS Project or equivalent industry scheduling software

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay