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Tier 1 Support Technician at Prime Robotics | JobVerse
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Tier 1 Support Technician
Prime Robotics
Remote
Website
LinkedIn
Tier 1 Support Technician
United States
Full Time
3 days ago
No H1B
Apply Now
Key skills
Linux
Communication
About this role
Role Overview
Serve as the first point of contact for technical support requests from customer sites
Troubleshoot hardware and software issues related to our Automated Guided Vehicle (AGV) systems and supporting infrastructure
Document issues and resolutions in our ticketing system
Escalate complex issues to Tier 2 support when needed
Assist with monitoring customer site health and system uptime
Requirements
Solid Windows OS knowledge
Strong problem-solving skills
Clear written and verbal communication
Ability to work independently during evening hours
Linux experience (Nice to Have)
Helpdesk or IT troubleshooting background (Nice to Have)
Experience in warehouse or logistics environments (Nice to Have)
Tech Stack
Linux
Benefits
Employer-subsidized medical, dental, and vision insurance plans to support your health and wellbeing
Dedicated vacation and sick leave that allows you to recharge and take care of yourself when needed
Invaluable hands-on experience with cutting-edge robotics technology that keeps your skills at the industry forefront
A collaborative culture where innovation thrives and your work has a real impact
The excitement of contributing to transformative technology in a fast-growing industry
Apply Now
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