Tier 1 Support Technician

Role Overview

• Serve as the first point of contact for technical support requests from customer sites
• Troubleshoot hardware and software issues related to our Automated Guided Vehicle (AGV) systems and supporting infrastructure
• Document issues and resolutions in our ticketing system
• Escalate complex issues to Tier 2 support when needed
• Assist with monitoring customer site health and system uptime

Requirements

• Solid Windows OS knowledge
• Strong problem-solving skills
• Clear written and verbal communication
• Ability to work independently during evening hours
• Linux experience (Nice to Have)
• Helpdesk or IT troubleshooting background (Nice to Have)
• Experience in warehouse or logistics environments (Nice to Have)

Tech Stack

• Linux

Benefits

• Employer-subsidized medical, dental, and vision insurance plans to support your health and wellbeing
• Dedicated vacation and sick leave that allows you to recharge and take care of yourself when needed
• Invaluable hands-on experience with cutting-edge robotics technology that keeps your skills at the industry forefront
• A collaborative culture where innovation thrives and your work has a real impact
• The excitement of contributing to transformative technology in a fast-growing industry