IT Support Technician – Level 2, Bilingual (French/English)

Role Overview

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Provide as 2nd level (Tier II) support to other helpdesk technicians.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.

Requirements

• 2+ years demonstrated effectiveness in a similar role
• Degree in computer science or related field (preferred, but not required)
• Knowledge of AS/400 systems
• Excellent knowledge of PC based hardware and software systems
• Excellent verbal and written communication skills

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance
• Flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards