Lead the design and execution of change strategies to enable successful adoption of the CMO programs including CRM (CFC and Marketing) programs.
Ensure smooth transitions to new ways of working, drive stakeholder engagement, and foster a culture of change readiness across global, regional, and local teams.
Develop and execute a global change orchestration strategy for CRM (Marketing and CFC) platforms aligned to program objectives.
Define the change roadmap aligned with global commercial excellence and program objectives.
Conduct comprehensive change impact assessments to identify potential risks and resistance points related to system or software deployments.
Serve as the strategic liaison between global, regional teams, and local markets to ensure alignment on change plans, rollout timing, and dependencies.

BS/BA Required
8+ years of commercial industry experience or equivalent experience.
Strong knowledge of formal change management methodologies and tools (e.g., Lewin's 3-Step Model, Prosci ADKAR, Kotter's 8-Step Model, ITIL framework) and practical experience applying them to deployment projects.
Proven and dedicated change management experience (3-5 years) in change management roles, with firsthand experience managing complex deployments.
Ability to develop change management strategy without dependency on external consultants.
Strategic and pragmatic – able to translate global vision into actionable, market-level impact.
Systems thinker – understands interdependencies between people, process, data, and technology.
Demonstrated history leading business transformation and innovation across functions.
Excellent communication, negotiation, and influencing skills, with the ability to articulate technical details to non-technical stakeholders and manage diverse stakeholder expectations.
Global leadership experience includes leading complex projects and people in a matrixed environment.

Health benefits to include medical, prescription drug, dental and vision coverage.
401(k) plan with Pfizer Matching Contributions.
Additional Pfizer Retirement Savings Contribution.
Paid vacation, holiday and personal days.
Paid caregiver/parental and medical leave.

Director, Global Change Management

Key skills