Manage a book of Enterprise accounts, aiming for a retention rate of 90% or higher, and proactively identify opportunities for revenue expansion.
Own the negotiation process for contract renewals and expansions from start to finish.
Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring they find ongoing value in Nerdio's products and services.
Establish and nurture key relationships with executive sponsors and decision makers within customer organizations.
Collaborate closely with Sales and Customer Success leadership to mitigate churn risk, develop account expansion strategies, and drive ongoing customer success.
Track customer interactions and engagements within the CRM tool.
Evangelize new product features and provide customer feedback to Sales, Product, Customer Success, and Engineering teams.

A minimum of 9 to 14 years of experience in a customer success or account management role, preferably within the technology industry.
Strong understanding of cloud computing, IT services, or related fields.
Demonstrated ability to build and maintain strong relationships with customers, ensuring their success and satisfaction.
Experience in managing customer accounts, handling escalations, and resolving issues.
Proficient in using customer relationship management (CRM) software and other relevant tools.

Senior Customer Account Manager

Key skills