Strategy and Operations Lead

Role Overview

• Manage a portfolio of strategic programs, autonomously identifying key opportunities and leading cross functional teams to deliver large business impact
• Support Clio’s overall operating rhythm by leading its company-wide OKR and strategic alignment processes; planning priorities with executives and ensuring clear, actionable goals across the business.
• Elevate how Clio translates vision and strategy into focus, accountability, and organizational learning.
• Own and evolve our quarterly and annual OKR cycles, ensuring high-quality goal setting, alignment, and assessment across teams.
• Serve as the in-house expert and administrator for OKR systems, defining repeatable mechanisms for tracking progress and outcomes.
• Build and develop an OKR ambassador network; coach and enable leaders to confidently set, manage, and learn from goals.
• Independently identify, scope, and lead high-visibility, complex cross-functional strategic projects.
• Drive alignment across departments, collaborating with leaders across Product, GtM, Finance, and Operations to translate strategic priorities into operational execution.
• Define success metrics and decision frameworks to measure performance, increase transparency, and support executive focus.
• Champion a culture of clarity and continuous improvement; helping the organization iterate quickly, adopt best practices, and scale its operating model.

Requirements

• Bachelor’s or MBA or significant professional experience in a similar role
• 6+ years of experience in strategy, business operations, management consulting, or a related strategic function.
• Proven experience running organizational goal-setting or OKR programs at scale.
• Demonstrated ability to independently lead complex, ambiguous, high-stakes projects with cross-functional impact.
• Exceptional strategic thinking, analytical, and problem-solving skills, with the ability to synthesize complex data into actionable insights.
• Strong interpersonal and communication skills, with the ability to influence and build trust across all levels of an organization.
• Experience building and scaling processes, navigating change, and increasing operational rigor across growing organizations.
• Comfort with ambiguity, rapid iteration, and solving novel challenges in dynamic, growth-oriented environments.
• Growth mindset when it comes to process improvement and new technologies, especially AI

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• EAP benefits for you and household members, including counseling and online resources
• 401k matching and Child Education Savings
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years