Gather, synthesize, and organize large amounts of complex technical information
Write, edit, review, and publish technical content that expresses complex ideas clearly and accurately based on audience needs
Write, edit, and publish release note documentation for product releases
Develop task
and reference-based documentation and other deliverables
Develop content in a variety of media; use judgment to choose the right tool for the communication challenge, such as diagrams, tables, and illustrations
Collaborate effectively with peers across functions to create and validate technical deliverables
Learn both the technical and business processes for assigned software and understand how the software supports department and overall business goals
Manage own priorities and workload independently
Demonstrate initiative in solving recurring challenges
Identify opportunities to improve efficiency, accuracy, and customer experience through process enhancement, documentation improvements, and automation opportunities
Perform other job-related duties as assigned

Bachelor’s degree or equivalent work experience
2+ years of technical writing experience
2+ years of proven experience and proficiency using Microsoft Office Suite
Bachelor’s degree in Technical Communication, English, Communication, or related experience
Membership in the Society for Technical Communication or other professional association of technical writers
Proficiency in release-note-based documentation
Excellent writing, communication, and research skills
Demonstrated accountability in project ownership and a solution-oriented work approach
Knowledge of agile/scrum processes
Experience working within an SDLC team producing software releases
Familiarity with Atlassian JIRA

Technology Communications Specialist II

Key skills