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Customer Account Representative – Urology at Aeroflow Health | JobVerse
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Customer Account Representative – Urology
Aeroflow Health
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Customer Account Representative – Urology
Tampa, Florida, United States of America
Full Time
1 week ago
$21 USD
No H1B
Apply Now
Key skills
Communication
Critical Thinking
About this role
Role Overview
Handling a high-volume number of both incoming and outgoing phone calls daily
Updating account information, such as: product needs, insurance, contact information, etc.
Placing resupply orders for current patients that receive incontinence supplies and catheters
Researching insurance payer requirements and understanding reimbursement procedures
Troubleshooting equipment problems and offering product changes
Maintain HIPAA/patient confidentiality
Regular and reliable attendance as assigned by your schedule
Other job duties assigned
Requirements
High school diploma or GED equivalent
1 year of customer service experience preferred
1 year of call center experience preferred
Excellent written and verbal communication skills
Excellent critical thinking skills
Excellent De-escalation skills
Excellent active listening skills
Ability to multitask – shifting between open applications as you speak with patients
Ability to type 40+ words per minute with accuracy
Knowledge with different types of insurance such as medicare, medicaid, and commercial plans (not required)
Knowledge of DME supplies, specifically with incontinence and catheters (not required)
Benefits
Competitive Pay
Health Plans with FSA or HSA options
Dental and Vision Insurance
Optional Life Insurance
401K with Company Match
12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
Additional Parental benefits to include fertility stipends
Free diapers
Breast pump
Paid Holidays
PTO Accrual from day one
Employee Assistance Programs
Apply Now
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