Customer Account Representative – Urology

Role Overview

• Handling a high-volume number of both incoming and outgoing phone calls daily
• Updating account information, such as: product needs, insurance, contact information, etc.
• Placing resupply orders for current patients that receive incontinence supplies and catheters
• Researching insurance payer requirements and understanding reimbursement procedures
• Troubleshooting equipment problems and offering product changes
• Maintain HIPAA/patient confidentiality
• Regular and reliable attendance as assigned by your schedule
• Other job duties assigned

Requirements

• High school diploma or GED equivalent
• 1 year of customer service experience preferred
• 1 year of call center experience preferred
• Excellent written and verbal communication skills
• Excellent critical thinking skills
• Excellent De-escalation skills
• Excellent active listening skills
• Ability to multitask – shifting between open applications as you speak with patients
• Ability to type 40+ words per minute with accuracy
• Knowledge with different types of insurance such as medicare, medicaid, and commercial plans (not required)
• Knowledge of DME supplies, specifically with incontinence and catheters (not required)

Benefits

• Competitive Pay
• Health Plans with FSA or HSA options
• Dental and Vision Insurance
• Optional Life Insurance
• 401K with Company Match
• 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
• Additional Parental benefits to include fertility stipends
• Free diapers
• Breast pump
• Paid Holidays
• PTO Accrual from day one
• Employee Assistance Programs