Patient Account Representative – Medicare, Medicaid, Commercial Claims

Role Overview

• The Insurance Patient Account Representative is an extension of a client’s business office staff.
• Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances.
• All client policies and procedures are followed.
• Representatives will perform any and all job-related duties as assigned.
• Complete all business-related requests and correspondence from patients and insurance companies.
• Responsible for working on 40-70 Accounts Per Day.
• Complete all assigned projects in a timely manner.
• Assist client and patients in all requested tasks.
• Communicate to Guidehouse management areas of concern or areas of improvement.
• Research and respond to all patient inquiries received by telephone and mail.
• Update patient demographic information and initiate account adjustments.
• Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.

Requirements

• High School Diploma / GED or 3 years of Relevant Equivalent Experience in Lieu of Diploma / GED
• 0-2+ year's experience in office, business, operations, customer service or healthcare field
• Previous experience working in insurance portals
• PC skills in a Windows environment
• Knowledge and utilization of desktop applications to include Word and Excel is essential
• Ability to initiate and follow through on projects and work independently with minimal supervision

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program