Bridge central ops and pillar execution: Intake, triage, and clarify operational requests from central ops into actionable, scoped initiatives; ensure fidelity of requests through delivery.
Support the pillar’s operating rhythm: Manage planning cycles (quarterly, biannual), reprioritizations, and key ceremonies (QBRs, monthly reviews, bi‑weekly updates); maintain roadmap and priority hygiene in tooling.
Enable efficient execution: Identify and deliver process, tooling, and communication improvements that reduce operational overhead and friction for pillar teams.
Drive continuous improvement: Partner cross‑functionally (BizOps, Finance, Data Science, Security) to solve systemic issues and integrate feedback into evolving operational practices.
Facilitate budget planning activities: Coordinate headcount allocation, ROI analysis, pod planning, and incident impact tracking in partnership with Platform Owners.
Maintain measurability and transparency: Keep KPIs, maturity scores, and operational metrics up‑to‑date; provide timely, complete reporting to PG leadership and stakeholders.

5–8+ years in Product Operations, Product Management, Program Management, Technical Program Management, or related hybrid role.
Proven ability to manage planning cadences, governance processes, and cross‑functional alignment in complex organizations.
Experience in management consulting, operations consulting (internal or external), or strategic ops roles.
Skilled communicator able to influence technical and non‑technical stakeholders.
Comfortable with ambiguity; able to distill incomplete/conflicting information into actionable plans.
Data‑driven decision‑maker who uses metrics to guide prioritization and recommend solutions.
Familiarity with budget/resource planning cycles and ROI frameworks.
Proficiency with operational (Linear, Jira, Confluence, Looker, Google Workspace) and AI tooling (ChatGPT, Gemini, Claude Code, LibreChat)

Senior Platform Operations Manager

Key skills